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Jun 5, 2008

Polycom - Troubleshooting :: Soundstation 2 non Expandable and Expandable

The telephone cable must be plugged into an analog telephone jack.

If the dial tone is not heard, verify the following:
* Check that the console is operational.
* Check that the telephone cable from the interface module is connected to an analog telephone (POTS) line.


Does Not Ring
* Check that the ringer is not turned off.
* If the volume is turned all the way down, increase the volume with the Volume buttons.


Flickering LCD
If your screen appears to flicker, it may be because you are using a certain
type of florescent lighting in your building. Move the SoundStation2™ away from the lights or replace the florescent bulbs.


Keypad Input Doesn’t Register
This could happen if you enter information too quickly. Press the alphanumeric buttons slowly.
Some buttons may not be recognized if you press them too quickly.


Muffled or “in a well” Reception
This is caused by highly reverberant rooms and people speaking too far from the microphone.
Speak closer to the console so that the microphones pick up your speech more accurately.
* Add more sound absorbency to the room.


Short Silences, Echoes, or Clipped Speech
* Do not move the SoundStation2™ console while it is in use.
* Keep your hands away from the console during calls.
* To avoid excessive noise around SoundStation2™, keep papers, cups, and other noise-producers away from

the console.
* At the beginning of each call, let someone at each location speak in turn for a few moments to enable

SoundStation2™ to adapt to its environment.
* The other parties may be using non-Polycom equipment which may cause audio performance issues.
* Try calling again; a different line may provide a better connection.


Physical Damage
* If physical damage is severe enough that the internal parts become visible, disconnect the SoundStation2™

immediately.
* Do not reconnect to the telephone network until the SoundStation2™ has been repaired.



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