Information Technology Infrastructure Library

Better People. Better Processes. Super Technology.

ManageEngine ITIL solutions help organizations implement industry-accepted best practices easily without burning a hole in the corporate pocket.

• Build friendly processes easily
• Improve your service quality
• Build a proactive approach for your service team
• Reduce implementation and runtime costs

ITIL Solution

Information Technology Infrastructure Library (ITIL), popularly known as ... documented common sense’, is a framework of best practices to manage IT operations and services.
It equips you with the foundation for building better processes for IT management in your organization. ITIL ... ™s main objective is to align your Information Technology with your business objectives.


What is your call on ITIL?

Are you petrified by all the jargons and need for processes? Or have you already taken the leap and trying to reach your final destination? ManageEngine solutions can help you in your journey, wherever you may be.


Challenges to Effective ITIL Implementation

Successful management of IT services calls for a seamless mesh between the people involved, the underlying processes in place and the technology that enables these two.


Organizations are frequently challenged with some of these issues:

• Under-utilized resources
• Increased number of incidents
• Multiple points of contact
• Lack of systematic processes to manage requests and IT shutdowns
• Random and unplanned changes
• Lack of centralized availability of information
• Reactive approach inside the IT organization
• Unavailability of expected service quality levels

A powerful ITIL solution in place can simplify the organization's IT management, allowing it to focus on its core business.


The ManageEngine ITIL Solution

To get your IT service organization on the path that many successful companies have achieved via ITIL, we have made it easy with ManageEngine ITIL Solutions. We help you with our expertise and unique set of offerings that will help you realize value from day one.

Our offering includes:

• Top-notch software to implement and automate ITIL processes realizing faster implementation cycles and quicker ROI.
• Practical consultancy and implementation services that can get you on the fast lane to IT excellence.
• Systematic training and workshops to ensure your entire team is in sync with the organizational goals.

Immediate advantages you gain from the ManageEngine ITIL Solution includes :

• Proactive approach to the whole IT service organization.
• Decreased number of incidents.
• Centralized database of all assets and services.
• Systematic and planned changes.
• Reduced downtime.
• Assured availability levels.
• Ability to guarantee service quality levels.